Contact Us
Students, Parents and Borrowers
Call us at: 1-800-233-0557
| If you have questions about... | Customer service representatives are available... |
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your account details or management. |
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using the website, logging in to your account or other technical. |
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* Except major holidays
Schools & Financial Aid Officers
Call us at: 1-800-443-0646
| If you have questions about... | Customer service representatives are available... |
|---|---|
general information. |
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* Except major holidays
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Students and parents planning for college
FAFSA help, information on loan programs and disbursement - Borrowers repaying their loans
Get help managing your student loans - Current and prospective school partners
Help for financial aid professionals, including state and national sales staff. - Current and prospective lending partners
Help for banking industry professionals - Media Inquiries
Resource for reporters, journalists, and other media professionals
Live Online Contact
Our representatives will handle your AES customer service and support questions or comments.
Contact UsAccount Access
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?