Contact Us
| Students and Parents | Schools and Financial Aid Officers |
|---|---|
1-800-233-0557 Monday to Friday, 7:30 AM to 9:00 PM (ET) Except major holidays |
1-800-443-0646 Monday to Friday, 7:30 AM to 5:00 PM (ET) Except major holidays |
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Students and parents planning for college
FAFSA help, information on loan programs and disbursement - Borrowers repaying their loans
Help for borrowers who are paying back their student loans - Current and prospective school partners
Help for financial aid professionals, including state and national sales staff - Current and prospective lending partners
Help for banking industry professionals - Media inquiries
Resource for reporters, journalists, and other media professionals
eCommunications Center
Our representatives will handle your AES customer service and support questions or comments.
Contact UsAccount Access
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?